Privacy Policy
Last updated: August 21, 2026
This policy explains what information Brian McQuistion Plumbing & Drain collects when you use callbriannow.com or contact us for service, how we use it, and what control you have over it. We've written it in plain English on purpose.
In this policy, "we," "us," and "our" mean Brian McQuistion Plumbing & Drain, an Arizona plumbing contractor licensed under ROC #255233, located at 4700 E Thomas Rd, Suite 204, Phoenix, AZ 85018.
Information We Collect
Information you give us
When you fill out a form, request an estimate, book service, apply for a job, or call us, we collect what you provide. Depending on the form, that can include:
- Your name, phone number, and email address
- Your service address and details about the property
- A description of the plumbing or drain problem you need help with
- How you heard about us
- Employment history and related details, if you apply for a job
Information collected automatically
Like most websites, we collect some technical information automatically when you visit:
- Pages you view, links you click, and how long you stay
- The website or search that sent you here
- Your device type, browser, operating system, and approximate location based on IP address
- Cookie and similar identifiers, subject to the choices described below
Information from other sources
If you leave a public review, interact with our social media pages, or contact us through a third-party platform, we may receive information from those services according to their own policies.
How We Use Your Information
We use what we collect to:
- Schedule, confirm, dispatch, and complete your service
- Contact you about an estimate, appointment, or job in progress
- Send service reminders, follow-ups, and — if you've agreed to receive them — offers and promotions
- Answer questions and handle warranty or service issues
- Process payments and keep business records
- Understand how the site is used so we can improve it
- Detect fraud, protect our systems, and comply with the law
Calls and Text Messages
We only text and call you about your service. When you give us your phone number and check the consent box on our forms, you're agreeing to let us contact you by phone call and text message — including automated messages — about your estimate, appointment, and service.
Consent to receive marketing texts is not a condition of buying anything from us. Message and data rates may apply. Message frequency varies. Reply STOP to any text to opt out, or HELP for help. Opting out of marketing texts doesn't stop transactional messages about a job you've already scheduled.
We do not share your phone number with third parties for their own marketing purposes.
How We Share Your Information
We do not sell your personal information. We share it only in these situations:
- Service providers who work for us. We use ServiceTitan to manage scheduling, dispatch, and customer records, and we use providers for things like hosting, email and text delivery, payment processing, and website analytics. They may only use your information to perform work for us.
- Legal reasons. If we're required to by law, subpoena, or court order, or to protect our rights, our team, or the safety of others.
- Business transfer. If the business is sold or merged, customer records may transfer as part of that transaction.
Cookies and Tracking
Cookies are small files a website stores on your device. We group ours into three categories:
- Necessary — required for the site to work, including remembering your cookie choices. These can't be turned off.
- Analytics — help us understand which pages people use, through Google Analytics.
- Marketing — let us measure advertising and show relevant ads on other sites, through Google Tag Manager and related Google advertising services.
Analytics and marketing cookies stay off until you turn them on. You can change your mind at any time:
You can also block or delete cookies in your browser settings, and most browsers offer a "Do Not Track" signal. Because there is no common industry standard for handling those signals, we do not currently respond to them.
Your Choices
- Marketing email: click the unsubscribe link in any marketing email.
- Text messages: reply STOP.
- Cookies: use the preferences link above.
- Access, correction, or deletion: call or write to us using the contact information below and we'll respond as required by applicable law. We may need to verify who you are first, and we may keep records we're legally required to retain.
California Residents
If you live in California, you may have the right to request the categories and specific pieces of personal information we've collected about you, to request deletion, to request correction, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under California law. To make a request, use the contact information below.
How Long We Keep Information
We keep customer and job records for as long as we need them to service your account, honor warranties, resolve disputes, and meet tax, accounting, and contractor-licensing requirements. When we no longer need information, we delete it or remove what identifies you.
Security
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections on this website. No method of transmitting or storing data is completely secure, so we can't guarantee absolute security.
Children
This site is meant for adults. We don't knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we'll delete it.
Links to Other Sites
Our site links to services we don't control, like financing partners, review platforms, and social media. Their privacy practices are their own, and we'd encourage you to read their policies before giving them information.
Changes to This Policy
If we change this policy, we'll post the updated version here and change the "Last updated" date at the top. If the changes are significant, we'll make that clear on the site.
Contact Us
Questions about this policy, or want to make a request about your information?
Brian McQuistion Plumbing & Drain
4700 E Thomas Rd, Suite 204
Phoenix, AZ 85018
Phone: 602-428-0776
ROC #255233